Dispatch and Delivery:

At Lily’s Nest Fashion, we strive to ensure that your orders are processed swiftly and delivered to your doorstep in a timely manner. Our delivery policy outlines the key details regarding dispatch, shipping, and estimated delivery times.

Order Processing:

  1. Order Confirmation: Once your order is placed and payment is confirmed, you will receive an order confirmation via email. Please review this confirmation for accuracy.
  2. Dispatch Time: Our team processes orders promptly. Most orders are dispatched within 3 t0 7 business days, excluding weekends and public holidays.
  3. Custom or Handmade Items: For custom or handmade items, additional processing time may be required. Please refer to the product description for specific details.

 

Shipping Information:

  1. Delivery Partners: We partner with reputable courier services to ensure the safe and reliable delivery of your order.

We use the following courier companies:

  • Fastway
  • Postnet
  • Pep
  • SA Air Link
  • Aramex
  • Courier Guy
  • Globeflight
  • SA Post Office
  • DHL
  • FedEx
  • UPS

We will use the quickest delivery option depending on your location.

For Postnet, Pep and SA Airlink, you would need to collect your parcels from your closest branch.

For Aramex, Courier Guy, Globeflight and SA Post Office, your order will be delivered to the delivery address you provided.

 

Shipping Locations:

  • Domestic Shipping: We provide shipping within South Africa.
  • International Shipping: For our valued international customers, we offer shipping to select countries. International shipping costs and delivery times may vary. Please refer to the checkout page for specific details.

 

Delivery Timeframes:

  1. Standard Delivery: Our standard delivery times typically range from 3 to 7 business days after dispatch, depending on your location within South Africa.
  2. International Delivery: International delivery times vary based on the destination. Please refer to the checkout page for estimated delivery times for your specific location.
  3. Express Delivery: For customers seeking expedited shipping, we offer express delivery options. Please select this option during the checkout process for faster delivery.

 

Delivery Charges:

  1. Domestic Delivery: We offer standard delivery at a flat rate within South Africa.

Our standard delivery charge is R 120 across South Africa, same-day and overnight delivery may carry additional charges.

  1. International Delivery: International shipping charges will be calculated based on the destination and displayed during the checkout process.
  2. Express Delivery: Express delivery charges are higher than standard delivery and will also be calculated and displayed during the checkout process.

 

Order Tracking:

Tracking Information: Once your order has been dispatched, you will receive an email containing tracking information. This allows you to monitor the progress of your delivery.

 

Delivery Concerns:

  1. Contact Us: If you encounter any issues with your delivery, such as delays or damages, please contact our customer service team at info@lilysnestfashion.com at your earliest convenience.
  2. Undeliverable Packages: In the event that a package is undeliverable due to an incorrect address provided by the customer, additional shipping charges may apply for resending the package.

 

Note: All delivery times are estimated and may be subject to change based on unforeseen circumstances or public holidays.

 

By placing an order with Lily’s Nest Fashion, you agree to and accept the terms outlined in this delivery policy. We appreciate your understanding and cooperation.

If you have any questions or concerns, please feel free to contact us at info@lilysnestfashion.com